27bet's Privacy Policy

01Introduction & Scope of Policy

27bet is a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy ("Policy") applies to the 27bet website (https://27bet.mom) and all related services. It explains what information we collect, how we use that information, and what steps we take to protect your privacy.

Please read this policy carefully before using 27bet's services. By registering on the site or continuing to use the services, you are considered to have agreed to the terms of this policy.

02Information We Collect

We collect two types of information — information you provide directly and information collected automatically.

2.1 Information You Provide

During account registration and use of services, the information you provide may include:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Government-issued identity document information required for identity verification
• Information provided during support communications

2.2 Automatically Collected Information

When you visit our platform, the following information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Duration of site visits and pages visited
• Information obtained from cookies and similar tracking technologies
• Referral source (where you came from before arriving at our site)

03Purpose of Data Use

Collected information is used for the following purposes:

3.1 Account Management & Service Delivery

• Creating, verifying, and managing your account
• Processing financial transactions including deposits and withdrawals
• Ensuring uninterrupted operation of gaming services
• Providing bonuses, promotions, and VIP benefits

3.2 Security & Compliance

• Detecting and preventing fraudulent activity
• Complying with anti-money laundering (AML) regulations
• Ensuring account security
• Preventing access by minors (under 21 years of age)

3.3 Communication & Support

• Providing 24/7 customer support via live chat and email
• Sending notifications related to important policy changes or your account
• Sharing relevant promotional information subject to your consent

3.4 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues on the platform
• Conducting research to develop new games and features

04Cookies and Tracking Technologies

27bet uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

Types of cookies we use

• Essential cookies: Necessary for maintaining login sessions and ensuring security.
• Functionality cookies: Remember your preferences and language settings.
• Analytics cookies: Used to understand site usage patterns and improve services.

You can control or disable cookies at any time by changing your browser settings. However, disabling certain essential cookies may cause some parts of the site to not function properly.

05Data Sharing with Third Parties

27bet does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processing Partners

Only the information necessary for processing transactions is shared with bKash, Nagad, Rocket, Upay, and approved banking institutions.

5.2 Technology Service Providers

Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) may access certain technical information for platform operation. They operate under strict confidentiality agreements.

5.3 Legal Obligations

We may have a legal obligation to disclose information in response to legal directives from relevant authorities, court orders, or demands from regulatory bodies.

5.4 Fraud Prevention

Information may be shared with relevant authorities to assist in investigations of fraud, illegal activity, or money laundering.

06Data Retention & Security

6.1 Data Retention Period

We retain your information for as long as your account is active and, after it is closed, for the period required to meet legal and regulatory obligations. Information that is no longer needed is securely deleted.

6.2 Security Measures

The technical and organizational measures we take to keep your information secure:

• SSL/TLS encryption — all data transmissions are secured
• Password encryption — all passwords are stored as hashed values
• Two-factor authentication (2FA)
• Regular security audits and vulnerability testing
• Restricted access controls — only authorized staff can access personal information
• Data stored in a secure server environment

Nevertheless, no transmission of information over the internet or electronic storage is completely secure. We follow industry-standard best practices, but cannot guarantee absolute security.

07Your Rights

As a 27bet user, you have the following rights regarding your own information:

7.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time.

7.2 Right to Correct Information

If any information you have provided is incorrect or has changed, you may request a correction.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Right to Restrict Processing

In certain cases you may request that we limit the use of your information.

7.5 Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. For assistance with this, contact us at [email protected].

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.

08Protection of Minors

27bet is for users aged 21 and above only. We do not knowingly collect information from or provide services to persons under the age of 21.

An age verification process is carried out at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

09Responsible Gaming & Data Use

We may analyze gaming behavior data to ensure responsible gaming. The purpose is to identify potentially addictive behavior and provide timely support — this is done in the interest of the user.

To learn more about responsible gaming, visit our Responsible Gaming page.

10Policy Changes

27bet reserves the right to update this privacy policy from time to time. If any significant changes are made, we will publish a notice on the website and inform registered users by email.

Continuing to use the site after a policy change means you are agreeing to the updated policy. We therefore recommend reviewing this page regularly.

11Related Policies

This privacy policy is also connected to our other policies. Visit the pages below for more details:

• Terms & Conditions — overall terms of use for the site
• Responsible Gaming — safe and responsible gaming guidelines
• About Us — detailed information about 27bet
• FAQ — answers to common questions